Blue Fang Solutions

Dishonest practices and attempt to steal money without providing service

They advertised an 80 slot post scriptum server and hosted it on hardware that could not support an 80 slot server. They acknowledged this in a support email then told me if I wanted to be able to host the server I'd have to upgrade to a dedicated box (which was around 5x more expensive). I told them I was not interested and wanted to cancel since they can't provide the service and they told me that since I signed up for a 3 month contract, I'm obligated to pay for the rest of the time for a broken underpowered server. Meanwhile they were hosting "DEMO" servers to show their hosting capability with 80 slots with advertisements for their hosting that ran fine. I was told I couldn't have one of those since the machine they were on was overloaded. Long story short, I submitted a claim with paypal within the first week of having the server and bluefang shut off my server (and still refused a refund). Luckily paypal saw how unethical their practice was and got my money back. Since then they stopped advertising 80 slot servers and only offer 64 slot servers. TLDR: They hosted the server for me on underpowered hardware (admitted it) and then refused to give me a refund within 24 hours when they couldn't provide the service.

Steam Verified

I do not recommend

I rented a server nomad for 6 months, and they canceled the same with a month of use, and did not return the money!

Steam Verified

dissappointed

does not have mod support.they can only setup basic server for game . ticket times are great. paid for high cpu and yeah its high cpu running 90% almost all the time filled with lag .If you do get a server here jose or brad are the 2 that you should talk to .TS3 for support also but never get pulled to ask a question even if you put a ticket in .

Steam Verified

Bad performance, even worse support!

Servers were laggy and obviously overloaded. Asked to cancel services with support, did not happened. Got billed twice so far, and haven't even used the service.

Steam Verified

dissappointed

waited all day just to get a server up. i placed an order the day prior . have not seen any progress at all.

Steam Verified

Customer Support is good but server performance mixed

After they renewed servers for 2016,i still geting lag on my server still so server still bad at moment and laggy sometimes customer service is nice and polite for me and they tried helpfull on me after wanted change server location of my server but its still laggy after all,also they uploaded my database to server even its wrong but they did good for customer support,server performance is not quality only for me and overpriced.Especially for life is feudal.

Steam Verified

Great service. You dont be disappointed.

These guys know how to run servers. my only complaint is the control panel is lacking. So everything you do has to be done editing files. No problem for some people. Very fast booting ARK servers. Flexible minecraft and stable space engineers.

Steam Verified

OK

When I first started with Blue Fang many months ago, they were fantastic. Ticket response times were lightning quick. If you didn’t get a response within 20 minutes, something was wrong. Now, since the release of Ark, they have grown significantly. Now, most of my response times are hours. Had one last week that was 7.5 hours before I had a reply. Currently, I have two active servers with them, but I’m starting to look around and see what else is out there.

Steam Verified

The customer service is fantastic. 10/10 Host!

The customer service is fantastic. I had an issue, sent them a message, and within an hour had a reply. The servers are very affordable, reliable, and the customer service is amazing. I have been able to keep in touch with a tech support agent the whole time I’ve had the server. They are always there to fix what I break! lol A great company. 10/10 Recommend!

Steam Verified

Support has been responsive

Just purchased a Medieval Engineers server, so far everything working like expected. Support has been responsive and very helpful with their knowledge. Will be getting an ARK and CSGO from here as well in the new future.

Steam Verified

Great staff

These guys are the consummate professionals, they have a great staff and very experienced. I purchased an ARK server during the rush this last week and while it did take them a little while to get my server installed (they where swamped with orders), it was worth the wait. The server has been excellent, everyone loves it! Recommend this company 100%!

Steam Verified

Legendary Support - Gameservers that suits everyone.

Support = Legendary. Performance = Unmatched. Price = Cheapest. Overall quality = The Superior company, what else? Okay, so let's talk about the "support" they can offer. They're by far the best company that offers the greatest support in the gaming community. They'll give you a reply within an amazingly short time, with an accurate answer aswell. Many other companies cannot do both at the same time, so keep that in mind. Performance. They have some of the best specs regarding computer technology, and they are dedicated for your specific needs. They can handle everything you want them to handle, which only a few companies can reach on. And the price. Everyones worst enemy when you dont want to spend too much on a virtual game server. They have the best price when it comes to performance. You feel that you spend little too less for their services, but they want to have everyone happy and want to be your big'o mighty server brother. The conclusion of this review is this: Noob friendly, legendary support, amazing performance and cheap as a cop of coffee. This company, suits everyone and everything.

Steam Verified

Purchased a Rust and ARK server with them a few days ago for our community. It has run without any issue and what they say is true, their support is top notch. I purchased their silver support because I have ZERO computer tech skills. I also did not want to edit my own configurations and honestly did not want to even try. I must admit it is nice to submit a ticket and have them take care of my configuration changes. I completely recommend this host.

Steam Verified

Perfect Host For Both New and Experienced Server Owners!

The host I had before BFS was mediocre. Their support was terrible and there was little to no help when it came to adding mods or anything else for that matter. As I was new to hosting a large game like Ark, I needed a LOT of help! Thankfully I found Bluefang Solutions! Their support response time is lightning fast, there's little to no downtime at all. What Bluefang does is make hosting a server extremely easy! They help me add mods, help me keep those mods updated, and also update the server if I happen to be at work. All I do is submit a ticket asking if they'll do something for me and they'll do it within an hour (usually about 5-30 minutes)! I recommend BFS for all of your hosting needs!

Steam Verified

Great Host.

Great Host. Excellent support times around the clock. Would highly recommend anyone to give Bluefang solutions a try!

Steam Verified

It's Great

I Have had some hickups with ts servers being down but that was due to issues with the data lines and not the fault of the host at all. Any other issues I have had have been dealt with quickly by the support team after i submit a ticket. The servers are well priced and are phenomenally stable when compared to other hosts I have used "Cough" Vilayer "Cough".

Steam Verified

Amazing Host, Perfect Customer Service!

Running a small 10 player ARK server. The server runs super smooth and absolutely reliable, not even an occasional hiccup. The support replies withing minutes any day of the week, even at night, they are competent and do more than they have to. Wanted to change the map of the server, all I needed them to do was enter a command line prompt, instead they updated all mods and made the new map run in just a few minutes. Absolutely fantastic, definitely recommend them!

Steam Verified

Awesome Panel!

Awesome Support! Awesome Servers! Awesome Panel! Everything is so easy to use and they hide non of the power. You get access to all your files and can make almost any change you want! If you have a problem it is quickly answered via tickets or live chat, I’ve even been on their Teamspeak for help! Thumbs up, would recommend to anyone novice or expert!

Steam Verified

Great 7 Days to die host

Great 7 Days to die game host. Any issues I’ve had have been mostly my not understanding how hosting works, have been resolved quickly and professionally and extremely helpful. Great Host!

Steam Verified

Ark sells?

When will bluefang be selling ARK again? Its been out of stock for like 3 days?????? Any idea…..

Steam Verified

Awesome Service

This is my second hosting service I have been with, and they are great. If I have a problem with my server, their support replies within an hour. Great service overall.

Steam Verified