Mammoth Esports Australia

[:en]Mammoth Esports are an Australian based game hosting company with a big love for the growing e-sports market. They have a range of game servers available on their website and cater for some of the modern classics like Conan Exiles.

We interviewed the founder Andrew when he applied for Mammoth Esports to join CompareGameHosting. He was kind enough to provide these answers to the 10 questions we asked him:

When did you form your game hosting company and why?

MME Hosting opened its doors on the 21st of September, 2016. Initially fulfilling requests for private servers, we soon realised that we were able to more efficiently provide servers due to our small company footprint, resulting in lower prices and a competitive edge on the Australian market.

What experience of game hosting did you have before you formed your GSP?

We at MME had very little experience in dealing with game servers. Prior to MME, we would create our own servers so that our gaming community could play and grow. Over time, we started dealing with more complex servers and thus started taking in private requests for servers. With this, we were forced to learn quickly and efficiently to better help our growing client base, which resulted in the expansion of our service and the opening of MME.

What have been the most important lessons you have learnt during your time as a GSP?

The biggest challenge that we have faced since opening our doors was our unexpected rate of growth! Initially, we were forced to turn away clients due to our lack of infrastructure and budget restrictions.

Where do you see your GSP in 3 years time? What does the future hold for your company?

The MME team are excited to see the company continue to grow in the future. We have a unique hosting position in Australia, as we do not operate out of any capital city! We are the first to take it outback and have succeeded in providing an efficient and reliable service. We are looking forward to expanding to more rural Australian towns and hope to have a center in New South Wales, Northern Territory, and Tasmania in the near future.

What has been your main game? Have you maybe focused on one game and specialised in hosting it?

Surprisingly, our best seller is our “ARK: Survival evolved” servers. Over 90% of our clients are currently using these servers. Our next most popular is “7 Days To Die”.

How do you handle support in difficult situations?

If the development team needs to edit files or alter a client server, we ensure that both direct email and social media updates keep the client informed. We aim to be transparent in our operations, and work hard to rectify any problems and keep our servers running.

What Early Access or young games do you see taking off in the near future?

Currently, we don’t look at what we think the next big hit will be, but rather listen to what our clients want and their requests to have a specific game added or altered. We are not focused on keeping up with the big companies, but rather on our customer satisfaction and making sure our services are running as smooth as they can.

Has there been a situation where you have had to deal with a difficult request and how did you respond to it?

The most difficult situation we have faced so far was our sudden migration to our newly built data center with only 4 weeks of notice. The move was caused by the ISP disconnecting the old data center before the agreed shut-off date, resulting in a loss of service. After a heated discussion with the ISP, the decision was made to migrate immediately to reduce the downtime for our clients. All MME staff disconnected and successfully migrated our equipment to the new data center with a total of only 6 hours of down-time. Thankfully, the majority of our clients understood the situation, and were given a free day of server time as compensation.

Do you sponsor any Twitch/YouTube channels and if so would you like to give them a shout out?

We currently do not sponsor any streamers or YouTubers.

We can offer free website hosting for Clans or Guilds that use our service.[:]