Polar Servers

When Polar Servers joined CompareGameHosting we sent them a questionare to fill in so we can get to know them better. Here are the answers they provided us:

When did you form your game hosting company and why?

We formed Polar Servers back in early 2016, me and James were interested in offering a cheap and reliable solution to people for their Garry’s Mod server. Due to me having some spare money and James having the technical know-how, we launched Polar and have still been running quite well into 2018!

What experience of game hosting did you have before you formed your GSP?

Generally the same stuff, overpriced and barely any support. Also one of the factors that played role into the formation of Polar Servers.

What have been the most important lessons you have learnt during your time as a GSP?

To stay calm, and stay helpful no matter what. What sets apart reseller hosts is simply the service. We try our best to make the service at Polar Servers of the highest quality.

Where do you see your GSP in 3 years time? What does the future hold for your company?

As long as it’s financially viable, me and James keep finding motivation to improve our services. We would love to be able to create our own machines one day and collocate them to our preferred data-centre.

What has been your main game? Have you maybe focussed on one game and specialised in hosting it?

One word, service.

How do you handle support in difficult situations? ie. a developer completely changes the dedicated server file structure and knocks out all of your servers for a game

We’ve actually had this quite a few times, as always we stay calm and if we catch any of our support agents to be rude or disrespectful, we swiftly deal with them (We track all our conversations with our clients).

What Early Access or young games do you see taking off in the near future?

A personal favourite would be s&box and Mordhau. They would seem to have promise in the game hosting market.

Has there been a situation where you have had to deal with a difficult request and how did you respond to it?

Many times, too many to count honestly. As always, staying calm and friendly is the main goal and we try our best to help the client as far as our knowledge goes.

Do you sponsor any Twitch/YouTube channels and if so would you like to give them a shout out?

James sponsors 2 streamers: Genesis_Yeke and Jorimtje (my personal Twitch)

Do you offer your customers any free additional services or go further than your competition in any way? ie free BuyCraft subscription / mod support

We offer the cheapest prices there are to offer for Garry’s Mod. Additional services are our vast experience with running large-scale communities before. We know a lot of problems that can arise and we can give fitting advise on how to fix the issues that might occur.