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WholeHost Australia

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WholeHost Australia Interview

The guys at WholeHost have been nice enough to send us some answers to our game hosting company questionnaire. We asked them 10 questions that would explain to a stranger how they operate and where they are heading in the future. Here are the answers (provided by the company founder to CGH) to the questions we asked them:

When did you form your game hosting company and why?

WholeHost Australia was founded in late 2015, and has been going since. The vision behind WholeHost Australia was to be a quality host that can provide great service at low costs, when in many cases you can only get one or two of those mentioned, never the lot.

What experience of game hosting did you have before you formed your GSP?

Our team love to play games, and it is a big hobby of ours, which we love to do in our downtime!

What have been the most important lessons you have learnt during your time as a GSP?

Customer service is impeccable to reputation – you build long and sustaining customers by treating them fairly, respecting their needs, and helping them develop their communities.

Where do you see your GSP in 3 years time? What does the future hold for your company?

WholeHost Australia will strive to take the market by storm, following our three business pillars; Lag-Free, Best Value, Great Support. Our business is constantly expanding, and opening the doors to more potential – we’re always keen to provide new services and expand our plethora of hosting options.

What has been your main game? Have you maybe focused on one game and specialised in hosting it?

Garry’s Mod is typically our primary market – over 70% of our customers purchase Garry’s Mod servers alone!

How do you handle support in difficult situations?

We have procedures implemented so that no errors of the kind arise, such as CMR (change management request) where a senior staff member will always review and sign off on a change suggested by junior staff. With that said, no one can have 0% failures, and in the case of this, issues are dealt with tentatively, and if they cannot be solved by one person, they are escalated to other staff or myself if required. Customer satisfaction is driven by failure handling, something we don’t take lightly!

What Early Access or young games do you see taking off in the near future?

It has become known some games that are currently in early access stage don’t release their dedicated server binaries, as seen with Rust in the earlier days, so we haven’t had the business pay detailed attention to that market.

Has there been a situation where you have had to deal with a difficult request and how did you respond to it?

There have been many difficult requests during our years of operation, the key to keeping an even head is to take time, and be concise with your actions, following all protocols and procedures which are in place to aid in these situations.

Do you sponsor any Twitch/YouTube channels and if so would you like to give them a shout out?

We don’t sponsor any social pages or accounts thus far.

Do you offer your customers any free additional services or go further than your competition in any way?

We can offer a wide variety of services, ranging from VoIP setups for business or communities, support for customisation, uptime monitoring, DNS management, VPN hosting – configuring or setup, firewalls, the list goes on.

Not all of these services are free, however if you get in touch with us, even if it isn’t listed on our site, chances are it can be done! We always try our best to provide the widest range of services.

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