Withernode

I spoke to the founder of the Minecraft specialist game hosting company Withernode and asked him to complete a bunch of questions to help get to know him and his company. These are the answers that he kindly supplied:

When did you form your game hosting company and why?

Withernode was founded in 2014 on the basis to provide a reliable, professional and structured Minecraft hosting service to the people; striving to excel with customer satisfaction, enterprise grade hardware and a dedicated support service – working with you to exceed your expectations and provide you with an unmatchable experience.

Unlike your typical hosting provider, we have the passion, knowledge and ability to guarantee that your players will feel protected and remain in the comfort of their gaming ventures; knowing that your server is in the capable hands of our experienced operatives and network administration teams – working around the clock, to guarantee 99.9% uptime across all of our systems.

Our ever-affordable hosting solutions and powerful managed systems have meant that we’ve been able to create a hosting service that is built purely with our clients interests at heart, and designed to guarantee only the best possible experience.

What experience of game hosting did you have before you formed your GSP?

I’ve been running my own Minecraft servers and also provided private hosting services for friends for a few years before I started Withernode.

I also already knew how to work with Multicraft, WHMCS and of course Linux from my previous experiences helping other providers to start up and to fix their issues when needed.

What have been the most important lessons you have learnt during your time as a GSP?

One of the most important things I learnt during my time as Minecraft hosting provider is to keep the customer satisfied. Acquiring new customers is one thing but keeping your customers satisfied is even more important.

Where do you see your GSP in 3 years time?

I think we would still be primarily focused on Minecraft server hosting, probably our team will be expanded and we’ll be able to provide even better services as our budget grows with us.

What has been your main game?

Our current only and main game we provide hosting for is Minecraft.

How do you handle support in difficult situations?

We always try to help the customer as good as we can, we also store full dedicated server backups for a week so we can do a bare metal restore, a file restore or a database restore in case it’s needed.

In case of a huge issue that would break one of our dedicated servers, we can restore it’s backup to the same or a new server and everything should be back up and running within 24 hours.

What Early Access or young games do you see taking off in the near future?

We’re currently not really looking into this as we’re only providing Minecraft hosting services.

Has there been a situation where you have had to deal with a difficult request and how did you respond to it?

I don’t really know what to answer here, we’ve had lots of requests but nothing we couldn’t handle.

Do you sponsor any Twitch/YouTube channels and if so would you like to give them a shout out?

No, we’re currently not sponsoring any Twitch or YouTube channels.

Do you offer your customers any free additional services or go further than your competition in any way?

We currently provide the following services for free: 480Gbps Anti-DDoS, 45-day Enjin Advanced trial, 30-day Buycraft Ultimate trial, Unlimited NVMe SSD storage, Unlimited slots.

Is there anything else you would like to add to your interview that wasn’t asked above?

All of our servers run on enterprise hardware, E5-1650v4 CPU, DDR4 ECC 2133MHz RAM and 2 NVMe SSDs. This differentiates us from other hosting providers offering services with equal pricing.