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EUGameHost are a relatively new hosting company that came about in 2015 from the founders love gaming communities and running free servers. The founder decided to make game server management his full time profession and so the company was born. We sent them our game hosting company questionnaire to try and understand more about what they do, this is what they answered:
EUGameHost.com was started July 2017. I had been running rustops.com since 2014 which was one of the largest Rust gaming community’s with around 1000 active players online and I saw a gap in the market for a more personalised hosting solution. With the large community behind me i already had a amazing form of direct marketing.
I have been running rustops.com since 2014 which is one of the largest Rust gaming community’s with around 1000 players online at any one. I had created and still host some servers for large YouTubers such as MaxMears, DannyT, RCHAM, Aqua FPS and several others.
One of the first things I learn’t was that the key to keeping clients happy is honesty, you have to tell people how it is and if there is a issue provide a quick and honest response. I have also found that it crucial use stable hardware and provide rapid customer support in order to maintain customer satisfaction and retention.
I believe that in 3 years time EUGameHost will be a major GSP with a large and loyal client base. Currently we have over 200 active clients and through the reseller programs we offer host around 500 game servers. With high customer retention and new clients moving to us every day i see this as a achievable aim.
Primarily we focused on Rust and Ark Survival Evolved server hosting but we now have in depth custom TC-Admin game configs for all of the games we host with custom scripts and configuration editors where needed to make client configuration easier.
When dealing with a difficult situations the key thing to remember is honesty and patience although it is crucial to take steps to prevent forcible issues.
Typically if i am presented with a difficult request by a client i either try and work around the system to meet there unique requirement. Failing that I aim to reach a compromise in which the clients need is met through a different means. If we have a situation in which we can not provide a client the service they need we would offer them a refund.
We sure do, these 3 are our main YouTube channels that we sponsor:
We also sponsor several E Sports Teams and smaller twitch / YouTube channels.
We offer all of our game server hosting clients free web hosting, free server migration from other providers, free 45 days trial of Enjin and free custom basic mod setup/configuration
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