since 2015

74 companies

84 games

904 reviews

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EUGameHost Interview

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EUGameHost are a relatively new hosting company that came about in 2015 from the founders love gaming communities and running free servers. The founder decided to make game server management his full time profession and so the company was born. We sent them our game hosting company questionnaire to try and understand more about what they do, this is what they answered:

When did you form your game hosting company and why?

EUGameHost.com was started July 2017. I had been running rustops.com since 2014 which was one of the largest Rust gaming community’s with around 1000 active players online and I saw a gap in the market for a more personalised hosting solution. With the large community behind me i already had a amazing form of direct marketing.

What experience of game hosting did you have before you formed your GSP?

I have been running rustops.com since 2014 which is one of the largest Rust gaming community’s with around 1000 players online at any one. I had created and still host some servers for large YouTubers such as MaxMears, DannyT, RCHAM, Aqua FPS and several others.

What have been the most important lessons you have learnt during your time as a GSP?

One of the first things I learn’t was that the key to keeping clients happy is honesty, you have to tell people how it is and if there is a issue provide a quick and honest response. I have also found that it crucial use stable hardware and provide rapid customer support in order to maintain customer satisfaction and retention.

Where do you see your GSP in 3 years time? What does the future hold for your company?

I believe that in 3 years time EUGameHost will be a major GSP with a large and loyal client base. Currently we have over 200 active clients and through the reseller programs we offer host around 500 game servers. With high customer retention and new clients moving to us every day i see this as a achievable aim.

What has been your main game? Have you maybe focused on one game and specialised in hosting it?

Primarily we focused on Rust and Ark Survival Evolved server hosting but we now have in depth custom TC-Admin game configs for all of the games we host with custom scripts and configuration editors where needed to make client configuration easier.

How do you handle support in difficult situations?

When dealing with a difficult situations the key thing to remember is honesty and patience although it is crucial to take steps to prevent forcible issues.

What Early Access or young games do you see taking off in the near future?

The two new Early Access games which i believe have the potential to be popular with server hosting clients are Battalion 1944 and Eco.

Has there been a situation where you have had to deal with a difficult request and how did you respond to it?

Typically if i am presented with a difficult request by a client i either try and work around the system to meet there unique requirement. Failing that I aim to reach a compromise in which the clients need is met through a different means. If we have a situation in which we can not provide a client the service they need we would offer them a refund.

Do you sponsor any Twitch/YouTube channels and if so would you like to give them a shout out?

We sure do, these 3 are our main YouTube channels that we sponsor:

AquaFPS

Rcham

Max Mears

We also sponsor several E Sports Teams and smaller twitch / YouTube channels.

Do you offer your customers any free additional services or go further than your competition in any way?

We offer all of our game server hosting clients free web hosting, free server migration from other providers, free 45 days trial of Enjin and free custom basic mod setup/configuration

 

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